Why it matters
What you can expect when you bring a watch to us.
Not every repair shop approaches the work the same way. Here is how Chan Naga's way of working is different — and why that difference matters for your watch.
Back to HomeAt a glance
Six things that shape every visit.
Honest First Assessment
The diagnostic step is explained to you in clear terms. You leave with a full picture of what your watch needs — and you are free to decide what happens next.
Written Cost Agreement
Every scope of work and its associated cost is confirmed in writing before a single component is touched. There are no additions without your explicit approval.
Eighteen Years of Experience
Our principal watchmaker trained in Switzerland and has worked on movements across a wide range of calibres, ages, and conditions since returning to Thailand.
Calibrated Testing Equipment
Timing accuracy and water resistance are verified with professional instruments — not estimated by feel or eye. The results are documented and shared with you.
Service Warranty Included
All work carried out at Chan Naga is covered by a service warranty. If the same fault reappears within the warranty period, we attend to it without charge.
Careful Parts Sourcing
For restoration work, we source period-correct or manufacturer-grade components through established supply relationships in Europe and Japan.
Expertise
Training that translates into better decisions about your watch.
Panya Srisuk's training in Geneva-area workshops placed him alongside watchmakers who worked on some of the most demanding movements in the industry. That kind of foundation matters because watch repair is not simply a manual skill — it requires understanding how different movement architectures age, what wear patterns to expect, and how climate affects specific materials over time.
In Phuket's humid environment, that knowledge becomes especially practical. Movements that sit in drawers for years in tropical heat behave differently from those in constant wear, and the assessment process reflects that understanding.
Swiss watchmaking training, complemented by over eighteen years of independent practice in Thailand
Familiarity with mechanical and automatic movements across seven decades of production
Practical knowledge of how Thailand's climate affects seals, lubricants, and movement tolerances
Written documentation at every stage — intake, scope, costs, and return
No second-guessing about what was agreed — the paper trail belongs to you as much as to us
Realistic timelines given at the start, with notification if anything changes the schedule
Process
A structured process that removes uncertainty on both sides.
One of the most common frustrations people have with repair services is not knowing what is happening to their item. At Chan Naga, the process is designed to eliminate that ambiguity. The intake document captures the watch's condition on arrival. The scope agreement captures what will be done. A notification confirms when work is complete and the watch is ready.
This is not bureaucracy for its own sake. It protects you, and it holds us to a clear standard.
Service Quality
Communication that keeps you informed, not overwhelmed.
We do not assume that all clients have the same relationship with their watch or the same level of technical interest. Some want every detail explained; others prefer a brief summary and a collection time. We follow the owner's lead.
What we do not do is go quiet. If something unexpected appears during the work, you hear about it promptly — before it affects cost or scope.
Communication adapted to the level of detail each client prefers
Prompt notification if any unexpected finding changes the scope or timeline
Available by phone, email, or in person — no automated responses for service enquiries
How we compare
The typical repair experience vs the Chan Naga approach.
| What you might find elsewhere | How Chan Naga handles it |
|---|---|
| Work begins without a clear written agreement | Scope and costs agreed in writing before any work starts |
| Verbal estimates that shift once the watch is opened | Fixed written quote — any additions require your separate approval |
| No documentation of the watch's condition on arrival | Documented intake with photographs and written condition record |
| Generic or non-original replacement parts used without disclosure | Parts provenance discussed openly; non-originals only used with your knowledge |
| No follow-up if a problem recurs after collection | Service warranty covers all work carried out at Chan Naga |
| Water resistance "tested" by brief submersion | Calibrated pressure testing equipment used where the watch's design permits |
What sets us apart
Distinctive aspects of the Chan Naga way of working.
A named watchmaker handles your piece
At Chan Naga, you know who is working on your watch. The team is small enough that there is no anonymous production line — the same hands that assess your piece are the ones that service it.
International sourcing network for restoration parts
Through years of relationship building, we can access components from specialist suppliers in Switzerland, Germany, and Japan — making restoration feasible for watches where local sourcing would be impossible.
Climate-aware service approach
Our recommendations account for Phuket's tropical environment. Seal replacement intervals, lubricant selection, and storage advice are all shaped by how this particular climate behaves — not by generic manufacturer guidelines written for temperate conditions.
Available in English and Thai
All assessments, written scope documents, and follow-up communication are available in both English and Thai, so that international visitors and local residents can engage with the same clarity.
Recognition
A few milestones along the way.
18+
Years of watchmaking practice in Thailand
1,400+
Watches serviced and restored since 2006
96%
Client return rate across all service types
3
International parts sourcing partnerships active in 2025
Thai Jewellers Association
Registered horological repair member, 2009
Phuket Tourism Excellence
Commended for craft service quality, 2019
Google Reviews Rating
4.9 average from 180 reviews as of May 2025
Take the first step
Bring your watch in, or send us a message.
An honest first conversation costs nothing and leaves you with more information than you had before.
Request a Consultation