Privacy Policy

Chan Naga ("we", "us", "our") is committed to handling personal information with care and discretion. This policy explains what information we collect when you use our website or contact us about our watch repair and restoration services, how we use that information, and what rights you have in relation to it.

This policy applies to all personal data collected through our website at channagax.biz, through enquiry forms, and in the course of managing service appointments. It should be read alongside our Cookie Policy and Terms & Conditions.

For questions about this policy, contact us at [email protected].

We collect only the information necessary to respond to your enquiry and manage any service you request. This may include:

• Name — to address communications personally and maintain service records.
• Email address — for correspondence about your enquiry or service status.
• Phone number (if provided) — for time-sensitive communication about your watch.
• Message content — describing your watch or service request, retained as part of the service record.
• Technical data — browser type, device type, and page visit data collected via analytics cookies (if consent is given).

We do not collect payment card information directly. Any payment processing is handled through secure third-party arrangements.

Legal basis: Data is processed on the basis of your consent (when you submit a contact form), for the performance of a service contract (when work is carried out), or on the basis of our legitimate interest in responding to service enquiries and improving our website.

Retention: Service-related records are held for a period of up to five years from the date of the last transaction, in accordance with Thai commercial record-keeping norms. Enquiry data where no service is arranged is deleted within twelve months.

Your personal data is used only for the purposes for which it was collected:

• Responding to your enquiry and arranging service appointments
• Communicating about the status of work on your watch
• Maintaining service records that may be useful for future visits
• Understanding how our website is used, so we can improve it (analytics, with consent only)

We do not use your data for unsolicited marketing, and we do not sell or share personal data with third parties for their own marketing purposes.

If you contact us and later ask to receive occasional service reminders or updates, we will request your explicit agreement before doing so, and you can withdraw that agreement at any time.

We take reasonable steps to protect personal data from unauthorised access, disclosure, or loss. Measures in place include:

• HTTPS encryption for all website traffic
• Access to client records restricted to the Chan Naga team directly involved in service delivery
• Digital records stored on password-protected, regularly updated systems
• Physical service records held securely on-premises

In the event of a data breach that is likely to affect your rights or interests, we will notify you without undue delay and take appropriate remedial steps.

Our website uses cookies to support basic site functionality and, with your consent, to collect anonymised usage data. Essential cookies are always active. Optional analytics and preference cookies are only placed if you accept them through our cookie consent tool.

For full details of the cookies used and how to manage them, please read our Cookie Policy.

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable principles of data protection, you have the following rights in relation to personal data we hold about you:

• Access — to request a copy of the personal data we hold about you
• Rectification — to request correction of inaccurate data
• Erasure — to request deletion of your data where we have no legal basis to retain it
• Portability — to receive your data in a structured, readable format
• Objection — to object to processing carried out on the basis of legitimate interest
• Withdrawal of consent — to withdraw any consent previously given, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

If you believe your data has been handled in a way that does not comply with applicable law, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand (PDPC).

Our website may contain links to external resources or third-party services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their policies before submitting personal data to them.

Our services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data through our website, please contact us at [email protected] and we will take steps to remove it.

We may update this policy from time to time to reflect changes in how we operate or in applicable law. The date at the top of this page will reflect the most recent revision. For material changes, we will take reasonable steps to notify affected individuals where possible.

Continued use of our website following a policy update constitutes acceptance of the revised terms.

Data controller: Chan Naga

Address: 47 Thalang Road, Talat Yai, Phuket 83000, Thailand

Email: [email protected]

Phone: +66 76 384 215